System operational

Past Incidents

Saturday 11th July 2026

No incidents reported

Friday 10th July 2026

No incidents reported

Thursday 9th July 2026

Helm WMS Order Import Issues

Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/yckk0blph20fqg28b8jgi/Helm-Incident-Report-09-07-2026.pdf?rlkey=vg2gx9stypt11f3jg6uiwu9va&st=zh2dqzmy&dl=0

We are currently investigating system-wide performance issues affecting order imports on Helm.

All delayed orders should now be imported into Helm and this is now resolved.

If you are still seeing any delayed orders, please raise this with our Support team and provide a few example order numbers so we can review them as a priority.