Order Import Issues Thursday 9th July 2026 12:30:00

Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/yckk0blph20fqg28b8jgi/Helm-Incident-Report-09-07-2026.pdf?rlkey=vg2gx9stypt11f3jg6uiwu9va&st=zh2dqzmy&dl=0

We are currently investigating system-wide performance issues affecting order imports on Helm.

All delayed orders should now be imported into Helm and this is now resolved.

If you are still seeing any delayed orders, please raise this with our Support team and provide a few example order numbers so we can review them as a priority.

Posted 3 weeks ago by Matthew