System operational

Past Incidents

Thursday 9th July 2026

Helm WMS Order Import Issues

Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/yckk0blph20fqg28b8jgi/Helm-Incident-Report-09-07-2026.pdf?rlkey=vg2gx9stypt11f3jg6uiwu9va&st=zh2dqzmy&dl=0

We are currently investigating system-wide performance issues affecting order imports on Helm.

  • All delayed orders should now be imported into Helm and this is now resolved.

    If you are still seeing any delayed orders, please raise this with our Support team and provide a few example order numbers so we can review them as a priority.

    • Wednesday 8th July 2026

    No incidents reported

    Tuesday 7th July 2026

    Voila Voila - System Outage

    Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/sfznktmhq05wc4c92z0vr/Voila-Incident-Report-07-07-2026.pdf?rlkey=jf81tsbqicspydls65buxmqs0&st=i4vrng0m&dl=0

    We are currently investigating an outage affecting Voila.

  • Voila label generation services have now been restored, and the incident is resolved.

    We are continuing to monitor the service closely to ensure it remains stable.