Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/6ct0b4p59rwgpal08a7p6/Voila-Incident-Report-30-03-2026.pdf?rlkey=p8lvwaw8dccc4enqul1npeifg&st=3nq1bfb0&dl=0
Update: This incident is fully resolved.
We identified an intermittent issue with how error handling was managed, which led to occasional problems with batch processing.
This has now been fully resolved, and the system is operating as expected. We apologise for any disruption this may have caused and appreciate your patience while we worked to fix the issue.