Our Incident Report can be accessed via: https://www.dropbox.com/scl/fi/45cwe7a283x9qs63np8r6/Voila-Incident-Report-21-07-2026.pdf?rlkey=mjmhhwa9r1r5tcnzhlazd04js&st=o65klbwb&dl=0
Resolved: The issue affecting bulk and integrated label processing has now been resolved. Response times have returned to normal, and the platform is operating as expected.
Identified: We have identified the cause of the label processing delays and are applying the required changes to restore normal response times.
Investigating: We are investigating an issue affecting bulk and integrated label requests. Some customers may be affected by slower processing times or occasional timeouts.
