Current Status: Systems Online / Monitoring
The Incident: Earlier today, the global internet experienced a major infrastructure failure within the GTT Communications (AS3257) network. GTT is one of the five primary "backbones" of the internet
This was an internet-level event that caused a massive ripple effect across thousands of major brands, ISPs, and cloud services worldwide. It was not a code failure, a bug, or a localized issue within our platform. Instead, the global "pipes" that carry data across the internet became unstable, impacting everything from carrier APIs to global banking and communication tools.
Why Failover to EU Infrastructure was Ineffective: We monitored our European data centres as a potential failover; however, because GTT is a global transit provider, the routing paths to Europe were experiencing the same systemic failure. In a backbone event of this scale, switching regions does not bypass the issue because the "highways" to reach those regions are the very things that are broken.
Verified Global Impact: This was a widespread event. You can see the scale of the disruption and the various global services that were hit via these independent trackers:
ThousandEyes (Global Outage Map): https://thousandeyes.com/outages
Network Status Reports: https://downdetector.co.uk
Current Status & Operations:
Systems are Fully Online: Global routing has stabilized, and traffic is flowing normally.
Warehouse Operations: You may resume all label printing and API calls. Any shipments that timed out during the outage can now be safely re-processed.
Data Integrity: No shipment data or account information was compromised; the issue was strictly one of global network reachability.
We are continuing to monitor the situation to ensure stability as global traffic resumes. If you are still seeing intermittent errors, please restart your local network to clear any stale routing paths.
